The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
✪ If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of receipt.
✪ All returned items MUST BE in the original packaging with all components and accessories included, And you MUST provide us the return shipping information The shipment or the tracking number
✪ We will issue a refund on receipt.
✪ Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods
✪ The cost of returning the item to us is your responsibility.
If the item you received is faulty, please contact us via Etsy messages quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. If the item is faulty, then we will be responsible for the return postage cost.
If the item you received is not what you originally ordered, please contact us via Etsy messages quoting your order number, your name and address and details of the product you have received. We will then advise on how to proceed with the return and organise the dispatch of your correct products. If we have sent you an item that you did not order, then we will be responsible for the return postage cost.